Add, change, or remove a recovery method
Don't get locked out of your {TKN_PRODUCT_YAHOO_NAME} account! It's important to keep a valid mobile phone number or email address linked to your account in case you ever lose your password, want to switch over to a secure, password-free sign in, need to verify your identity if you sign in from an unfamiliar place, or want to receive notifications of changes made to your account.
{TKN_PAID_PHONE_SUPPORT_TEXT}Manage your recovery numbers and email addresses
You can add or replace up to 10 email addresses. This limit includes current emails and any that have been recently removed.
Add a mobile number or email address
From a web browser:
- Sign in to the {TKN_PRODUCT_ACCOUNT_NAME} Security page.
- Click Add email or Add phone number.
- Enter your new recovery info.
- Click Add email or Add mobile number.
- Follow the on-screen prompts to verify your new info.
From most {TKN_PRODUCT_YAHOO_NAME} mobile apps:
- In the upper left, tap your Profile icon.
- Tap Manage accounts.
- Tap Account info.
- Tap Security Settings.
- Tap Add email or Add phone number.
- Follow the on-screen prompts to enter and verify your new info.
Edit a mobile number or email address
From a web browser:
- Sign in to the {TKN_PRODUCT_ACCOUNT_NAME} Security page.
- Click Edit next to the verification option you want to change.
- Click the Edit icon {IMG_MAIL_N_EDIT} next to the recovery option you want to change.
- Enter your new recovery info.
- Click Confirm.
- Follow the on-screen prompts to verify your new info.
From most {TKN_PRODUCT_YAHOO_NAME} mobile apps:
- In the upper left, tap your Profile icon.
- Tap Manage accounts.
- Tap Account info.
- Tap Security Settings.
- Tap Edit next to the verification option you want to change.
- Tap the Edit icon {IMG_MAIL_N_EDIT} next to the recovery option you want to change.
- Enter your new recovery info.
- Tap Confirm.
- Follow the on-screen prompts to verify your new info.
Delete a mobile number or email address
From a web browser:
- Sign in to the {TKN_PRODUCT_ACCOUNT_NAME} Security page.
- Click Edit next to the verification option you want to delete.
- Click the Edit icon {IMG_MAIL_N_EDIT} next to the recovery option you want to delete.
- Click Remove from my account.
- Follow the on-screen prompts to confirm the deletion.
From most {TKN_PRODUCT_YAHOO_NAME} mobile apps:
- In the upper left, tap your Profile icon.
- Tap Manage accounts.
- Tap Account info.
- Tap Security Settings.
- Tap Edit next to the verification option you want to delete.
- Tap the Edit icon {IMG_MAIL_N_EDIT} next to the recovery option you want to delete.
- Tap Remove from my account.
- Follow the on-screen prompts to confirm the deletion.
Verify a mobile number or email address
From a web browser:
- Sign in to the {TKN_PRODUCT_ACCOUNT_NAME} Security page.
- Click Edit next to any unverified recovery option.
- Click Verify now next to any unverified recovery option.
- Follow the on-screen prompts to complete the verification process.
From most {TKN_PRODUCT_YAHOO_NAME} mobile apps:
- In the upper left, tap your Profile icon.
- Tap Manage accounts.
- Tap Account info.
- Tap Security Settings.
- Tap Edit next to any unverified recovery option.
- Tap Verify now next to any unverified recovery option.
- Follow the on-screen prompts to complete the verification process.
Unlink recovery info from an unused account
Note: If you unlink a recovery option using this method, you won't be able to add that same recovery option back to your account again. To remove a recovery method, but still retain the option to add it back again in the future, follow the steps above to "Delete a mobile number or email address."
Before disconnecting a phone number or email address, you’ll need to be signed out of the associated account.
- Go to the Sign-in Helper.
- Enter your mobile phone number or alternate email address.
- Type your First and Last name.
- Click Continue.
- Click Yes, send me a code.
- We'll send a verification code to your phone or email. - Enter the verification code in the field provided.
- Click Verify.
- Click the More icon {IMG_ANSNW_MOREANDROID} next to the account you want to unlink | select Unlink this account.
- Click Unlink account to confirm.